Terms & Conditions
for cv99o Online Casino

By accessing, browsing, registering for, or using any part of the cv99o platform — including but not limited to the casino game lobby, sports betting section, live dealer tables, promotional pages, and payment interfaces — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, along with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the cv99o platform. Access to and use of cv99o is conditional upon your acceptance of these terms without modification.

These Terms & Conditions constitute the entire and exclusive agreement between you and cv99o with respect to your use of the platform and supersede all prior agreements, representations, warranties, and understandings, whether oral or written, relating to the subject matter hereof.

cv99o reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and without prior notice. Such amendments take effect immediately upon publication on this page. The date of the most recent revision is indicated at the top of this document. Your continued use of the platform following any amendment constitutes your acceptance of the revised Terms & Conditions. It is your responsibility to review this page periodically to remain informed of any changes.

Use of the cv99o platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration and at all times during use of the platform.
• You are registering as an individual in your own personal capacity and not on behalf of another person or any legal entity.
• You are accessing the platform voluntarily and under no coercion or undue influence.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by law.
• You are not currently subject to any self-exclusion order from cv99o or any other gambling platform.
• You are not acting as an agent, proxy, or representative for any underage person attempting to access gambling services.

cv99o reserves the right to request documentary proof of age and identity at any stage of the account lifecycle. Acceptable documents include a valid Bangladeshi National Identity Card (NID), passport, or government-issued driving licence. Failure to provide satisfactory documentation within the timeframe specified by cv99o support will result in account suspension pending further review.

Employees, contractors, directors, officers, and immediate family members of cv99o and its affiliated companies, game providers, and technology partners are not eligible to hold player accounts or participate in any promotional offers on the platform.

To access the full range of cv99o services, including deposits, wagering, and withdrawals, you are required to create a registered player account. The registration process requires you to provide accurate, complete, and current information. You agree to promptly update your account information if any detail changes.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication details. You must not share your login credentials with any other person or allow any third party to access your account under any circumstances.

cv99o will never ask for your password via email, live chat, telephone, or any other communication channel. Any communication purporting to be from cv99o that requests your password should be treated as fraudulent and reported to [email protected] immediately.

You agree to notify cv99o immediately upon becoming aware of any unauthorised access to your account, any security breach affecting your credentials, or any suspicious activity conducted through your account. cv99o accepts no liability for losses arising from your failure to maintain the confidentiality of your login credentials.

Know Your Customer (KYC) Verification

Prior to processing any withdrawal request, cv99o requires completion of KYC identity verification. The following documents may be requested:

• Proof of Identity: Bangladeshi National Identity Card (NID), valid passport, or government-issued driving licence.
• Proof of Address: Utility bill, bank statement, or government correspondence issued within the last three months, showing your name and residential address.
• Proof of Payment Method: Screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used for deposits, confirming ownership.

cv99o may request additional documentation at its discretion. Failure to complete KYC verification within 30 days of being notified will result in suspension of withdrawal privileges. Accounts that fail KYC verification due to misrepresentation of identity will be permanently closed.

cv99o supports a range of payment methods suited to Bangladeshi players. All deposits and withdrawals are processed in Bangladeshi Taka (BDT). The following table summarises key payment terms applicable to all transactions on the cv99o platform.

All deposits must originate from a payment method registered in your own name. cv99o does not accept deposits from third-party accounts. Any deposit found to originate from a third-party source will be returned to the payment instrument from which it was received, and the associated account may be suspended pending investigation.

Withdrawal requests are processed to the same payment method used for the most recent deposit, where technically possible. This policy exists as an anti-money-laundering safeguard. cv99o reserves the right to request additional verification documentation before approving any withdrawal deemed unusual in amount, frequency, or destination.

cv99o reserves the right to reverse a deposit, void associated wagers, and return funds if there is reasonable evidence of fraud, identity misrepresentation, chargeback abuse, or violation of these Terms & Conditions. In cases of confirmed fraud, cv99o will retain all winnings accrued and close the account permanently.

cv99o offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms communicated at the point of offer, as well as the general bonus terms set out in this section. In the event of any conflict between a specific promotion's terms and this section, the specific promotion's terms shall prevail.

The following general conditions apply to all bonuses and promotional offers on cv99o unless a specific promotion's terms expressly state otherwise:

• Bonuses are available to players aged 18 and above only.
• Each bonus offer may only be claimed once per player, per household, per IP address, and per device, unless explicitly stated otherwise.
• Bonus funds must be wagered the required number of times within the specified validity period. Bonus funds and associated winnings are forfeited upon expiry of the validity window.
• Contributions towards wagering requirements vary by game type. Slots typically contribute 100%, while live dealer games, table games, and sports bets may contribute at a reduced rate or not at all — refer to the specific promotion terms for full contribution details.
• Maximum bet limits apply while bonus funds are active. Placing bets that exceed the maximum permitted stake while a bonus is active may result in voiding of the bonus and associated winnings.
• cv99o reserves the right to withhold, modify, or cancel any bonus if there is evidence of bonus abuse, including but not limited to: using multiple accounts to claim the same offer, placing bets with the sole intent of meeting wagering requirements without genuine game participation, or exploiting technical errors in the platform.
• Withdrawing real-money funds while a bonus is active will result in forfeiture of the bonus and any winnings derived from bonus play unless the full wagering requirement has been met.

All casino games and sports betting markets available on cv99o are governed by their respective game rules, which are accessible within the game interface or betting market page. Players are responsible for familiarising themselves with the rules of any game before placing a wager. Ignorance of game rules does not entitle a player to a refund of wagers placed.

All slot and table games offered on cv99o use certified Random Number Generator (RNG) technology supplied by the respective game provider. Game providers including Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, and Play'n GO operate under independent testing certifications that verify the statistical fairness and accuracy of published Return to Player (RTP) figures.

For live dealer games powered by Evolution Gaming and Ezugi, game outcomes are determined by physical dealing processes conducted by trained human dealers on live camera. cv99o is not the operator of these live studios and accepts no liability for any technical or procedural issues arising within the live dealer environment beyond what is covered by the relevant provider's service agreement.

In the event of a technical malfunction, disconnection, or system error during a game round, cv99o reserves the right to void the affected round and return the wager to the player's account balance. Where a technical malfunction results in an erroneously large payout — one that is clearly inconsistent with the game's published paytable or that results from a software error — cv99o reserves the right to void such payouts and recover any amounts incorrectly credited, following notification to the affected player.

For sports betting markets, all settlements are conducted in accordance with the official result as confirmed by the relevant sporting body (e.g., ICC for cricket, FIFA for football). In the event of a result being amended by the governing body after initial settlement, cv99o reserves the right to re-settle the relevant markets in accordance with the amended official result.

The following actions constitute prohibited conduct on the cv99o platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and permanent closure of your account:

• Fraud and Identity Misrepresentation: Providing false personal information during registration or KYC verification, impersonating another person, or registering an account on behalf of someone else.
• Multiple Accounts: Registering or operating more than one player account, whether under your own identity, an alias, or through the use of another person's identity.
• Bonus Abuse: Systematically exploiting promotional offers through multi-accounting, collusion with other players, or the use of automated tools or scripts to meet wagering requirements artificially.
• Underage Gambling: Accessing or attempting to access cv99o's gambling services if you are under 18 years of age.
• Chargebacks: Initiating a chargeback, payment reversal, or dispute with your bank or payment provider in relation to a cv99o deposit without first exhausting the platform's internal dispute resolution process.
• Collusion and Match Fixing: Coordinating with other players to exploit game outcomes, engaging in chip dumping in poker or live dealer games, or having any prior knowledge of a fixed sporting outcome when placing sports bets.
• Use of Automated Tools: Using bots, scripts, artificial intelligence tools, or any automated software to interact with the cv99o platform in a manner that confers an unfair advantage over other players or the house.
• Money Laundering: Using the cv99o platform for any purpose related to the laundering of funds derived from unlawful activity. cv99o complies with applicable anti-money-laundering standards and will report suspicious activity where required.
• Abusive Behaviour: Directing threatening, abusive, offensive, or harassing language or behaviour toward cv99o support staff or other platform users via any communication channel.

Either you or cv99o may close or suspend a player account. The terms and consequences of each scenario are set out below.

Closure Requested by the Player

You may request the closure of your cv99o account at any time by contacting support via live chat or email at [email protected]. Before processing a voluntary closure, cv99o will confirm your identity and ensure all pending withdrawals have been processed. Any remaining real-money balance will be refunded to your primary payment method within 5 business days, subject to KYC verification.

If you are requesting account closure as a responsible gaming measure — for example, because you feel your gambling is becoming problematic — cv99o strongly encourages you to use the self-exclusion tool available in Account Settings, which provides a structured cooling-off period and can be set from 30 days to permanent. Please review the Responsible Gaming page for full details.

Suspension or Closure by cv99o

cv99o reserves the right to suspend or permanently close any player account without prior notice in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Confirmed or suspected fraudulent activity, including identity fraud, payment fraud, or bonus abuse.
• Failure to complete KYC verification within the required timeframe.
• Account found to belong to a person under 18 years of age.
• Regulatory, legal, or compliance requirements that necessitate account closure.
• Extended account inactivity (accounts inactive for 12 consecutive months may be flagged as dormant; dormant account balances below ৳200 may be forfeited after a further 6 months of inactivity following written notice to the registered email address).

Limitation of Liability

To the maximum extent permitted by applicable law, cv99o's total liability to any player in connection with use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by that player in the 30 days immediately preceding the event giving rise to the claim. cv99o accepts no liability for indirect, consequential, incidental, or punitive losses of any kind.

cv99o makes no warranty that the platform will be available continuously or without interruption. Scheduled maintenance, emergency outages, and events outside cv99o's reasonable control (including telecommunications failures, regulatory actions, and natural events) may result in temporary unavailability of some or all platform features. cv99o accepts no liability for losses arising from platform unavailability during such periods.

These Terms & Conditions are governed by and construed in accordance with general principles of international commercial law applicable to offshore gaming operations. Any dispute arising under these terms that cannot be resolved through cv99o's internal complaints process will be referred to binding arbitration conducted in English.