Privacy Policy
How cv99o Protects Your Data
At cv99o, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and the choices you have regarding your data. We are committed to handling your information with transparency, care, and strict security standards.
SSL Encryption
All data transmitted between your device and cv99o is protected using industry-standard SSL/TLS encryption. Your personal and financial information is secured in transit at all times.
No Data Selling
cv99o does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve our platform.
Your Data Rights
You have the right to access, correct, or request deletion of your personal data held by cv99o. Submit a data request at any time to and we will respond within 30 days.
Secure Storage
Personal data is stored on hardened servers with restricted access controls, regular security audits, and encrypted database storage. Only authorised personnel with a legitimate operational need may access your data.
Cookie Control
cv99o uses cookies primarily for session management, platform functionality, and anonymous analytics. You can manage cookie preferences through your browser settings at any time without affecting core platform access.
Defined Retention
cv99o retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Account data is not held indefinitely after closure.
Information We Collect
cv99o collects personal data that is necessary to provide you with a safe, functional, and compl iant gambling platform. We collect information through three primary channels: information you provide directly, information generated automatically by your use of the platform, and information received from trusted third-party partners where necessary for identity verification and fraud prevention.
Information You Provide Directly
When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you may provide us with the following categories of personal data:
- Identity Information: Full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (Bangladeshi NID, passport, or driving licence).
- Contact Information: Email address, Bangladeshi mobile phone number, and residential address.
- Financial Information: Mobile banking account details for bKash, Nagad, Rocket, or Upay; bank account number and branch details for bank transfer; and card details (card number, expiry, cardholder name) where Visa or Mastercard is used. Full card numbers are never stored by cv99o — card processing is handled by PCI-DSS compliant payment processors.
- KYC Documentation: Scanned copies or photographs of identity documents, proof of address documents (utility bills, bank statements), and proof of payment method ownership.
- Support Communications: The content of any messages, emails, or live chat transcripts you exchange with the cv99o support team.
- Promotional Opt-ins: Your marketing preferences and any survey or feedback responses you submit voluntarily.
Information Collected Automatically
When you access and use the cv99o platform, certain technical and behavioural data is collected automatically through our systems and analytics tools:
| Data Category | Examples | Purpose |
|---|---|---|
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution | Platform security, fraud detection, compatibility optimisation |
| Usage & Behavioural Data | Pages visited, games played, session duration, bet amounts, wagering patterns, feature interactions | Platform improvement, responsible gaming monitoring, personalisation |
| Transaction Logs | Deposit and withdrawal timestamps, amounts, payment methods, game round IDs, wager outcomes | Account management, dispute resolution, regulatory compliance |
| Location Data | Country and approximate region inferred from IP address | Geo-restriction enforcement, localisation, fraud prevention |
| Cookie & Tracking Data | Session tokens, preference cookies, anonymous analytics identifiers | Session management, user experience, anonymous traffic analysis |
Information from Third Parties
In certain circumstances, cv99o may receive personal data about you from trusted third-party sources, including identity verification service providers, fraud prevention databases, payment processors, and game providers. This information is used exclusively to verify your identity, detect fraudulent activity, process transactions, and meet our compliance obligations. We do not purchase personal data from data brokers or marketing list providers.
How We Use Your Data
cv99o processes your personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your explicit consent.
- Account Registration and Management: To create, verify, and maintain your player account, authenticate your identity at login, and manage your account preferences and settings.
- Payment Processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), verify payment method ownership, and maintain accurate transaction records.
- KYC and Identity Verification: To verify that you meet the minimum age requirement of 18 years, confirm your identity against the information provided at registration, and comply with applicable anti-money-laundering obligations.
- Platform Delivery and Support: To provide access to casino games, sports betting markets, live dealer tables, and all other platform features; to deliver customer support via live chat and email; and to respond to your queries, complaints, and requests.
- Fraud Prevention and Security: To detect and investigate suspicious activity, prevent multiple account registration, identify and block fraudulent transactions, and protect the integrity of the platform for all users.
- Responsible Gaming: To monitor wagering patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests and deposit limits set by the player, and to facilitate cooling-off periods where requested.
- Legal and Regulatory Compliance: To meet our obligations under applicable anti-money-laundering standards, respond to lawful requests from authorities, and maintain records as required by law.
- Marketing Communications (Opt-in Only): To send you promotional offers, bonus announcements, game launch notifications, and seasonal promotions (such as BPL, IPL, or Eid offers) where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support.
- Platform Improvement and Analytics: To analyse aggregated, anonymised usage data to understand how the platform is used, identify areas for improvement, test new features, and optimise the user experience for Bangladeshi players.
Data Sharing & Third Parties
cv99o does not sell, rent, or otherwise commercially transfer your personal data to unaffiliated third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
Service Providers and Technology Partners
cv99o engages carefully selected third-party service providers who process personal data on our behalf in order to deliver the platform. These providers are contractually required to handle your data in accordance with our instructions and to implement appropriate data security measures. Categories of service providers include:
- Payment Processors: Providers facilitating bKash, Nagad, Rocket, Upay, and card payment processing. These processors receive the minimum necessary financial data to complete your requested transaction.
- Identity Verification Providers: Third-party KYC and AML screening services that verify your identity documents and screen against relevant watchlists. Document data shared is limited to what is required for the verification check.
- Game Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Spribe, and Ezugi receive anonymised player identifiers and game session data necessary to deliver and log game rounds. These providers do not receive your full name, contact details, or financial information.
- Analytics Providers: Anonymised and aggregated platform usage data may be shared with analytics tools to support platform improvement. No personally identifiable information is included in analytics data transfers.
- Customer Support Infrastructure: Live chat and email support tools that process the content of your support communications in order to deliver assistance. These tools are operated under strict data processing agreements.
Legal and Regulatory Disclosures
cv99o may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other serious criminal activity. In such cases, we disclose only the minimum data necessary to satisfy the legal requirement and, where permitted, will notify you that such a disclosure has been made.
Data Security & Storage
cv99o takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.
Encryption in Transit
All data transmitted between your device and cv99o servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection to cv99o.net is secure at all times.
Encryption at Rest
Personal data stored in cv99o databases is encrypted at rest using AES-256 encryption. Sensitive fields including identity document data and financial details receive additional field-level encryption beyond the database layer.
Access Controls
Access to personal data is restricted on a strict need-to-know basis. Staff members are granted the minimum data access required to perform their role. All data access is logged and subject to periodic review.
Security Audits
cv99o conducts regular internal security reviews and vulnerability assessments of its infrastructure. Critical security patches are applied promptly. Incident response procedures are in place to manage any data breach efficiently and responsibly.
Despite our robust security measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability, unauthorised access to your account, or suspicious activity, please contact us immediately at . In the event of a personal data breach that poses a risk to your rights, cv99o will notify affected players as quickly as practicable.
Your Rights & Choices
cv99o respects your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team at with your full name, registered email address, and a clear description of your request. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.
- Right of Access: You may request a copy of all personal data that cv99o holds about you, including the categories of data collected, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update basic account details directly within your account settings.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that certain data must be retained to comply with legal and regulatory obligations (such as transaction records for AML compliance) and cannot be deleted upon request.
- Right to Restrict Processing: In certain circumstances, you may request that cv99o restricts the processing of your personal data — for example, while a correction request is being assessed, or where you have objected to processing and we are considering your objection.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests where you believe your rights and freedoms override those interests.
- Right to Withdraw Marketing Consent: Where you have opted in to receive promotional communications from cv99o, you may withdraw that consent at any time by contacting support or updating your notification preferences in account settings. Withdrawal of marketing consent does not affect the lawfulness of any processing that took place before withdrawal.
- Right to Data Portability: Where cv99o processes your personal data on the basis of your consent or for the performance of your account contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
Data Retention Policy
cv99o retains your personal data only for as long as is necessary to fulfil the specific purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution, AML obligations |
| KYC / Identity Documents | 5 years after account closure | Anti-money-laundering regulatory requirements |
| Transaction Records | 7 years from the date of transaction | Financial record-keeping and AML compliance |
| Customer Support Communications | 3 years from last contact | Dispute resolution, service quality review |
| Marketing Preference Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for communications |
| Anonymous Analytics Data | Up to 36 months (aggregated, non-identifiable) | Platform improvement and trend analysis |
| Self-Exclusion Records | Minimum 7 years after exclusion period ends | Responsible gaming compliance and player protection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data has been anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for statistical and analytical purposes without restriction, as it no longer constitutes personal data.
Dormant accounts that have seen no login or financial activity for a continuous period of 12 months will be flagged for review. Players will be notified via their registered email address before any account data is scheduled for deletion. If you wish to retain your account in an inactive state, please contact support to confirm your intentions.
Policy Updates & Contact
cv99o reserves the right to update, modify, or replace this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date noted at the top of the document. For material changes — those that significantly affect how we use your personal data or your rights in relation to it — we will also notify registered players via their registered email address.
Your continued use of the cv99o platform following the publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. We encourage you to review this page periodically to remain informed of how cv99o handles your personal data. If you disagree with any update to this policy, please discontinue use of the platform and contact us to close your account.
Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv99o handles your personal data, please contact our support team:
- Email: (plain text — not a clickable link)
- Live Chat: Available directly within the cv99o platform when logged in to your account
- Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days
cv99o is committed to resolving any privacy concern raised by a player in a fair, transparent, and timely manner. If you are unsatisfied with the outcome of a privacy complaint handled through our internal process, you may seek independent advice regarding your data rights under laws applicable in your jurisdiction.
Have Questions About Your Privacy?
Our support team is available around the clock to address any data or privacy concerns. You can also explore our FAQ for quick answers, review our full Terms & Conditions, or head to the casino lobby to start playing securely.