Responsible Gaming
at cv99o — Play Smart, Stay Safe

cv99o is committed to providing a gambling environment that is safe, fair, and enjoyable for every player. We understand that for the vast majority of our players in Bangladesh — whether they enjoy slots, live casino tables, or cricket betting markets — gambling is a leisure activity pursued within personal limits. However, we also recognise that for a small number of individuals, gambling can develop into a harmful habit.

Our responsible gaming programme exists to support all players. We provide practical tools that let you set your own boundaries, clear information about the risks associated with gambling, and direct access to our support team when you need help. These are not afterthoughts — they are central to how cv99o operates.

We do not target players who have set self-exclusions with promotional offers. We do not send marketing communications designed to re-engage players who have requested a break. We monitor unusual wagering patterns and take proactive steps where we identify signs of potential harm. Responsible gaming at cv99o is an ongoing commitment, not a checkbox.

cv99o strictly enforces a minimum age of 18 years for all players. This is a non-negotiable requirement. No individual below the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gambling feature on the cv99o platform. This rule applies to all players regardless of location, including all users based in Bangladesh.

Age Verification Process: During the Know Your Customer (KYC) verification process, all players are required to submit a valid, government-issued identity document that confirms their date of birth. Accepted documents include a Bangladeshi National Identity Card (NID), a valid passport, or a driving licence. Accounts where age verification is pending or outstanding may have withdrawals restricted until the process is complete.

Where cv99o has reason to believe a player may be under the age of 18, the account will be suspended immediately and all funds frozen pending investigation. If underage gambling is confirmed, the account will be permanently closed and any deposited funds returned to their source. cv99o cooperates fully with any lawful investigation into underage gambling.

Problem gambling develops gradually and can be difficult to recognise in yourself. Many players who develop a gambling problem do not identify it as such until the consequences are already significant. The following warning signs are widely recognised by gambling support organisations as indicators that gambling may have become problematic.

Ask yourself honestly whether any of the following apply to your gambling behaviour. If you answer yes to two or more, we strongly encourage you to use our self-exclusion tools or contact our support team:

cv99o provides a comprehensive set of account management tools designed to give you full control over your gambling activity. These tools can be activated or adjusted at any time by contacting our support team at [email protected] or via live chat. Requests to reduce limits or activate restrictions are processed immediately. Requests to increase limits or remove restrictions are subject to a mandatory cooling-off period before taking effect.

Self-exclusion is the most powerful tool available to a player who believes their gambling is out of control. When you self-exclude from cv99o, your account is permanently suspended for the duration you choose, and you will be blocked from creating new accounts during that period. Self-exclusion is a serious, binding commitment — it is not a standard time-out and cannot be reversed by the player during the active exclusion period.

cv99o offers self-exclusion periods of 6 months, 1 year, 2 years, 3 years, and permanent (indefinite) exclusion. If you are uncertain which period to choose, we recommend starting with a minimum of 6 months. A permanent self-exclusion can only be lifted after a minimum of 7 years, following a formal review process and a mandatory 7-day waiting period after the request is submitted.

If you believe gambling has become a problem in your life — or in the life of someone you care about — professional help is available. Reaching out to a counsellor or support service is an important and courageous step. The organisations listed below offer confidential support to people affected by problem gambling.

While cv99o's support team can activate account restrictions immediately, we are not qualified mental health professionals. We encourage players who are struggling to seek guidance from the dedicated organisations below alongside any account measures they put in place with us.

The vast majority of cv99o players enjoy gambling as a fun, recreational activity without it ever becoming a problem. The habits below are those shared by players who consistently keep gambling in a healthy perspective. We encourage all players — new and experienced — to read through these tips and consider whether they reflect their own approach.

cv99o's responsible gaming support team is available around the clock, every day of the year. Whether you want to set a deposit limit, activate a time-out, request a self-exclusion, or simply talk through your concerns, we are here to help without judgment. All responsible gaming requests are treated as high priority and actioned as quickly as possible — typically within minutes for account restrictions.

When contacting our responsible gaming team, please include your registered username and the email address associated with your account so we can locate your account and action your request without delay. You do not need to provide any further explanation or justification — we will action your request promptly and without question.